About

Jadira is the home for Sousan and Chris Pheby's open source projects. These are reusable open source Java modules that provide first class solutions using the most effective current JEE technologies.

Search
Tag Cloud
...
Login
« Classes for IO | Main | Announcing Jadira 3.1.0.GA »
Monday
Apr072014

Fixing Netflix Errors N8156-6013 and N8156-6023 with Firefox

I've been scratching my head on this for a while. The error occurred with Firefox 28 and Silverlight 5. Reinstalls, clearing session, deleting C:\ProgramData\Microsoft\PlayReady\mspr.hds all did nothing.

The working solution was straightforward in the end:

  1. Run C:\Program Files\Microsoft Silverlight\5.1.30214.0\Silverlight.Configuration.exe, then click on 'Application Storage' and 'Delete All'. Ensure 'Enable Application Storage' is left ticked.
  2. Close all browsers then navigate to C:\ProgramData\Microsoft\PlayReady and delete mspr.hds.
  3. Right-click the Firefox taskbar icon, then right-click on 'Mozilla Firefox' and choose 'Run As Administrator'.
  4. Once Firefox is launched, select 'Help' and 'Restart with Add-ons Disabled'.
  5. When Firefox launches, select 'Safe Mode' and wait for Firefox to launch.
  6. Browse to Netflix and watch a film.
  7. Close Firefox and restart it.

I hope this helps anyone else getting the same issue.

 

PrintView Printer Friendly Version

EmailEmail Article to Friend

References (2)

References allow you to track sources for this article, as well as articles that were written in response to this article.

Reader Comments (1)

This worked perfectly for me in Cyberfox (Intel x64)! I also ran CCleaner with CCEnhancer before doing step 3, which actually seemed to delete the file you mentioned in step 2 (pretty sure it did, haven't tested it out again to make sure).... Other than that though, I followed your tutorial step by step with worthy results. Thank you for posting this!

August 15, 2014 | Unregistered Commenterkthx0r

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>