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Fixing Netflix Errors N8156-6013 and N8156-6023 with Firefox

I've been scratching my head on this for a while. The error occurred with Firefox 28 and Silverlight 5. Reinstalls, clearing session, deleting C:\ProgramData\Microsoft\PlayReady\mspr.hds all did nothing.

The working solution was straightforward in the end:

  1. Run C:\Program Files\Microsoft Silverlight\5.1.30214.0\Silverlight.Configuration.exe, then click on 'Application Storage' and 'Delete All'. Ensure 'Enable Application Storage' is left ticked.
  2. Close all browsers then navigate to C:\ProgramData\Microsoft\PlayReady and delete mspr.hds.
  3. Right-click the Firefox taskbar icon, then right-click on 'Mozilla Firefox' and choose 'Run As Administrator'.
  4. Once Firefox is launched, select 'Help' and 'Restart with Add-ons Disabled'.
  5. When Firefox launches, select 'Safe Mode' and wait for Firefox to launch.
  6. Browse to Netflix and watch a film.
  7. Close Firefox and restart it.

I hope this helps anyone else getting the same issue.


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Reader Comments (1)

This worked perfectly for me in Cyberfox (Intel x64)! I also ran CCleaner with CCEnhancer before doing step 3, which actually seemed to delete the file you mentioned in step 2 (pretty sure it did, haven't tested it out again to make sure).... Other than that though, I followed your tutorial step by step with worthy results. Thank you for posting this!

August 15, 2014 | Unregistered Commenterkthx0r

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